Help Center & Customer Service FAQs

You can find the estimated delivery date for your order in a couple of places: At Checkout: When selecting your shipping options during checkout, an estimated delivery date is provided based on the shipping method you choose. Order Confirmation: ...

To track your order after it has shipped, you can: Use the Tracking Link: Click on the tracking link provided in the shipping confirmation email we sent once your order has shipped. If you no longer have that email, please follow these steps: Visit...

If you’re not home to sign for your FedEx package, here’s what you can do: Delivery Attempt Notice: FedEx will typically leave a delivery attempt notice if you are not available to sign. This notice will provide details on how to reschedule delivery...

Once you have reviewed your order in the checkout process and clicked "Submit," your order enters our automated system, and we are unable to make any changes at that point. Please ensure that you carefully review your order before submitting it to avoid...

Once you have reviewed your order in the checkout process and clicked "Submit," your order enters our automated system, and we are unable to make any changes at that point. Please ensure that you carefully review your order before submitting it to avoid...

Free shipping is applied automatically at checkout, so there’s no need for a separate coupon. Here are the details and exceptions for our free shipping offer: Free Shipping Details: Eligibility: Free shipping applies to orders within North America and...

To find the most accurate shipping costs, add the items you wish to purchase to your shopping cart and proceed to checkout. On the checkout page, you will see various shipping methods along with their costs. Shipping rates vary based on the chosen shipping...

For the U.K. and Europe shipping is usually 3-10 business days (depending on the products you order) from the time you place your order for it arrive at your door. Once you proceed to the checkout page it will display all shipping / delivery options ...

All orders are shipped from our head office in Dunmore, Alberta, Canada. For deliveries within the USA, UK, Europe, and Australia, no additional duties or taxes will apply. The price you see at checkout covers door-to-door shipping, so there are no extra...

To track your order after it has shipped, you can: Use the Tracking Link: Click on the tracking link provided in the shipping confirmation email we sent once your order has shipped. If you no longer have that email, please follow these steps: Visit...

Yes we can! Please visit our corporate ordering page and click on the "Contact Us Now" button. This will open up a form to fill out that will be sent directly to our custom products team.

Almost everything! We offer a wide range of products that can be personalized to suit your needs. When personalization is available for a product, you'll find specific fields or options to enter your details right on the product page. Simply follow the...

A personalization fee is an additional charge for customizing a product with specific text, initials, or designs. This fee covers the cost of the customization process, including any special handling or equipment required. The cost varies depending on...

Setup Fee: This charge covers the cost of preparing your design for production. It typically includes creating and configuring the design file, setting up printing or engraving equipment, and other preparatory work. The setup fee is a one-time charge...

For items that don’t include a preview option, we can provide a digital proof upon request. There is a $15 fee for this service, which covers the time our designers spend creating the mock-up. If you'd like to see a digital proof before finalizing your...

We accept the following payment methods: American Express JCB Mastercard Visa PayPal Google Pay Apple Pay Pay Later with PayPal If you have any other questions or need further assistance, please feel free to reach out to us via live chat or email us...

The currency you are charged in depends on the website you are using: .com: USD (U.S. Dollars) .ca: CAD (Canadian Dollars) .co.uk: GBP (British Pounds) .com.au: AUD (Australian Dollars) .eu: EUR (Euros)

Unfortunately, our website does not accept credit card gift cards, as we require a billing address for processing payments. If you have any other questions or need further assistance, feel free to reach out to us via live chat or email us at info@weddingstar...

We love offering our customers great deals and discounts throughout the year! We would recommend you sign up for our emails as we are constantly having different promotions every week. To sign up for our email list, scroll to the bottom of our website...

Free shipping is applied automatically at checkout, so there’s no need for a separate coupon. Here are the details and exceptions for our free shipping offer: Free Shipping Details: Eligibility: Free shipping applies to orders within North America and...

We stand behind our products 100%. If you’re not completely satisfied with your purchase, please contact us within 30 days of receiving your order to discuss a refund.* Refunds: The credit you receive will apply only to the purchase price; shipping ...

Unfortunately, we do not offer full returns on personalized products. When purchasing personalized items, you agree that the information provided is correct, including all spelling, punctuation, and capitalization, by checking the agreement box during...

Unfortunately, we do not offer exchanges. However, you can follow our return policy to return the item and then place a new order for the product you wish to exchange it for. Please refer to our Return Policy for details on how to return items. If you...

To initiate a return, please follow these steps and review our Return Policy: Review Our Return Policy: Ensure that your item is eligible for return according to our policy. Contact Customer Service: Email us at info@weddingstar.com  with the...

To submit a claim for issues such as damage or product errors, please follow these steps: Email Customer Service: Send an email with the subject line starting with "Claim" so we can prioritize your request. Include the Following Information: Your...

Currently, we do not offer samples for most of our products. However, the majority of our items are available for purchase individually or in pairs, so you can order a single item to evaluate it before committing to a larger purchase. If you have specific...

You can find size measurements in bullet points under the product description for most items. For robes and other apparel, look for the “View Sizing Chart” link located under the sizing selection options.

We strive to provide accurate sizing information for all our products. Please refer to the product description and measurements provided on the product page to help gauge how the item will fit. We recommend using these details in conjunction with your...

We apologize if the information you need isn’t available on the product page. You can check the "Product Questions" tab on the product page to see if other customers have asked similar questions. If you still need more details, you can click the "Ask...

To check stock availability, enter the quantity you need on the product page. If you attempt to order more than we have in stock, a warning message will appear stating, "Quantity too large for available stock." Please note that stock levels are updated...

If you’re having trouble adding a product to your cart, try the following steps: Check Product Options: Ensure that you have selected all required options for the product, such as size, color, or personalization details. Missing selections can prevent...

If your coupon code isn’t working, please check the following: Expiration Date: Verify that the coupon code hasn’t expired. Website Validity: Ensure that the code is intended for use on our website. Sometimes, promotional emails may include codes...

If free shipping isn’t being applied to your order, please check the following details to ensure you qualify: Eligibility: Free shipping is available for orders within North America and the UK Mainland, including the Contiguous United States, Canada...

If you’re encountering issues with personalization not being accepted, please check the following: Character Limits and Restrictions: Ensure that your characters comply with the allowed parameters. Some products have specific character requirements...

If you’re having trouble with the personalization preview on your mobile device, it may be related to cookies or browser settings. Try clearing your browsing cookies and cache by going to your device’s settings. This often resolves issues with previews...

Thank you for your interest in our products. Please email sales@weddingstar.com for more information regarding dropshipping and selling our 1000+ items online. For Brick and Mortar - Retail Front Stores: Want to order Wholesale bulk products from us ...

Thank you for your interest in our products. Please email sales@weddingstar.com for more information regarding dropshipping and selling our 1000+ items online. For Brick and Mortar - Retail Front Stores: Want to order Wholesale bulk products from...

Yes, we can! For information about promotional items, please visit our "Corporate Gifts" page in the navigation bar.

We do not have an affiliate program and do not offer advertisement placements on our website. If you are interested in promoting our products or using them in marketing promotions, please contact us at sales@weddingstar.com.

We are always on the lookout to collaborate with amazing bloggers! If you are interested in working with us please contact us at sales@weddingstar.com and tell us about yourself and how you found us. Please also include the website URL for your blog ...

Our head office is located in Dunmore, Alberta, Canada.

We are an online store only and do not have physical retail locations. However, we do have different independent retailers worldwide, though they may not carry our entire line of products.

Yes, we partner with Trustpilot to provide you with insights from our current and past valued customers. To view the reviews, simply Google our company name, and you will find our Trustpilot reviews.